Support Subscriptions

The Apiato support subscriptions offers help to quickly develop your custom APIs, fix bigs and increase productivity.

To subscribe send an email to support@apiato.io with the subject [Apiato Support Subscription].

Free

$0/mo

  • Support via: Slack
  • Response Time: On free time
  • Hours of Access: 12x5 (business days)
  • Apiato Development Advice: Yes
  • Languages: English, Arabic

Premium

$800/mo

  • Support via: Skype, Hangout, Slack, Email
  • Response Time: 3 hrs (Severity Critical)
    | 4 hrs (Severity Low)
  • Hours of Access: 12x5 (business days)
  • Application Development Advice: Yes
  • Advanced Knowledgebase: Yes
  • Software Upgrades & Updates: Yes
  • Diagnosis of Installation & Configuration Issues: Yes
  • Remote Troubleshooting: SSH
  • Languages: English, Arabic
  • Voice Support Video: max 9 hours

Basic

$200/mo

  • Support via: Skype, Hangout, Slack
  • Response Time: 6 hrs (Severity Critical)
    | 8 hrs (Severity Low)
  • Hours of Access: 12x5 (business days)
  • Application Development Advice: Yes
  • Advanced Knowledgebase: Yes
  • Languages: English, Arabic
  • Voice Support Video: max 2 hours

Consulting

Apiato also offers consultancy sessions whenever needed. This includes initial application creation, best practices in development, testing environments, database setup, deployment configurations and any assistance you may need to start a new project with Apiato. We are ready to help you with every stage of your Apiato app development.

The standard price is $2 USD per minute only.

To request a sessions send an email to support@apiato.io with the subject [Apiato Consultancy Session].